Shipping policy

Welcome to the Shipping Policy of "The Elephants Pyjamas." We are committed to providing you with a seamless and enjoyable shopping experience. Please review the following shipping terms before making a purchase.

1. Order Processing:

Orders are typically processed within 1-2 business days, excluding weekends and holidays. Order processing may be subject to delays during peak seasons or promotional events.

2. Shipping Methods:

We offer several shipping methods to accommodate your needs. The available options and estimated delivery times will be displayed at checkout. Please note that delivery times are estimates and may vary based on your location and the shipping carrier's performance.

3. Shipping Locations:

"The Elephants Pyjamas" currently ships to the U.K. only. If your location is not covered by our standard shipping options, please contact our customer service at contact.theelephantspyjamas@gmail.com for assistance.

4. Shipping Costs:

Shipping costs are calculated at checkout based on the selected shipping method, delivery location, and the weight of the items in your order. Any applicable customs duties or taxes are the responsibility of the customer.

5. Tracking Information:

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to track the progress of your shipment on the carrier's website.

6. Delivery Times:

Delivery times vary depending on the shipping method selected and your location. While we make every effort to meet the estimated delivery times, external factors such as weather conditions and customs processing may affect the actual delivery date.

7. International Shipping:

For international orders, please be aware that customs duties, taxes, and fees may be imposed by your country's customs authorities. These additional charges are the responsibility of the customer.

8. Undeliverable Packages:

If a package is returned to us as undeliverable due to an incorrect address provided by the customer, refusal of the package, or failure to pick up the package from the carrier, the customer will be responsible for the cost of reshipment.

9. Missing or Damaged Items:

In the rare event that your order arrives with missing or damaged items, please contact our customer service team at contact.theelephantspyjamas@gmail.com within 7 days of receiving the order. We will work to resolve the issue promptly.

10. Contact Us:

If you have any questions or concerns regarding our Shipping Policy, please contact us at contact.theelephantspjamas@gmail.com

Thank you for choosing The Elephants Pyjamas. We appreciate your understanding of our shipping process and hope you enjoy your shopping experience with us.