Refund policy
At The Elephants Pyjamas, we strive to provide our customers with high-quality and comfortable products. If, however, you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
14-Day Satisfaction Guarantee:
You have 14 days from the date of receiving your order to request a refund if you are not satisfied with your purchase. We believe this timeframe allows sufficient time for you to inspect and evaluate the product to ensure it meets your expectations.
Conditions for Refund:
To be eligible for a refund, the following conditions must be met:
- The product must be in its original, unused, and undamaged condition.
- The product must be in its original packaging, including any tags or labels.
- A copy of the original purchase receipt or proof of purchase must accompany the returned item.
How to Request a Refund:
To initiate a refund, please follow these steps:
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Contact our customer service team at contact.theelephantspyjamas@gmail.com within 14 days of receiving your order.
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Provide your order number and a brief explanation of the reason for the return.
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Our customer service team will guide you through the return process and provide you with a return authorisation.
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Pack the product securely in its original packaging, including any tags or labels.
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Ship the product to the address provided by our customer service team.
Refund Process:
Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria outlined above. Once approved, we will initiate a refund to your original method of payment. Please note that it may take a few business days for the refund to reflect in your account.
Non-Refundable Items:
Please be aware that certain items, such as personalised or custom-made products, may not be eligible for a refund unless they are defective or damaged upon receipt.
Contact Us:
If you have any questions or concerns regarding our refund policy, please contact our customer service team at contact.theelephantspyjamas@gmail.com
The Elephants Pyjamas reserves the right to update or modify this refund policy at any time without prior notice. Please check our website for the latest policy information.
Thank you for choosing The Elephants Pyjamas. We appreciate your trust in our products and are committed to ensuring your satisfaction.